Experience
We haven’t let our experience get in our way. Knowledge gained in years working with the largest names in the business has made us master craftsmen in commercial glazing, but it has also shed light on limitations, and we were determined to learn from those mistakes without repeating them.We discovered that the best product didn’t necessarily lead to complete customer satisfaction. So we set out to become experts, not only in the construction business, but in the business of people. To this end, we created an entirely new business model, not based on what we do, but how we interact with our team and yours. This, in turn, creates a superior end result.
Here are a few simple examples of how this success-relationship-referral model has led to Division 8’s expansion:
- San Diego Convention Center Expansion role leads to relationships with Senior Project Manager and Project Manager, who are both promoted and open up private/negotiated project business.
- Mira Costa College Library introduces D8 to the contractor’s C.O.O., who referred multiple projects, as well as seamless collection of progress and retention payments, including completion of crisis projects from defaulting glazing contractors.
- MCAS Yuma Air Traffic Control Tower, D8’s first major Federal (and out of town) project, solidifies relationship with Project Executive, who opens up expanding military market.
- San Diego’s Hard Rock Hotel, first multi-million-dollar subcontract, introduces D8 to contractor’s Purchasing Manager, Project Manager and Project Engineer, all of whom consistently refer projects.